- Mon Feb 17, 2025 2:34 pm
#111949
Hi Bluestem,
This stimulus and Answer C are a bit tricky.
The key is understanding how each of the terms are being used in each conditional and keeping each conditional separate.
In the fourth sentence of the stimulus, the statement "credit can be given only if the missed copy is reported to us ..." is specifically referring to when credit can be given for a missed copy (i.e. a copy that the subscriber should have received but did not). It is not meant to imply that this is the only way credit could ever be given for other situations.
I fully realize that this can be unclear (and the way the sentence is worded is deliberately confusing), but that is what the sentence means in the context of the stimulus. Perhaps it would have been more clear if the sentence had been worded "If you did not receive a delivery (that you should have) and would like to receive credit, then we will offer credit only if you report the missing copy within 24 hours and a replacement copy is unavailable."
The tricky part is that if you are diagramming the conditional terms and you simply refer to this term as "receive credit," you may interpret this to mean that the only way a customer could ever receive credit would be in this exact situation. Instead, this restriction on receiving credit is specific to receiving credit for missed copies.
There may be other situations in which receiving credit is also possible. For example, what if a subscriber has correctly followed the rules listed in the stimulus, but The Daily Gazette messes up on their end (besides just failure to deliver/missed copies, which was already discussed)?
Answer C provides such an example. Here, Ms. Herrera followed the rules and requested a temporary nondelivery in the required amount of time, and yet the The Daily Gazette messed up and delivered her paper anyway. This situation does not fall into any of the specific situations mentioned in the stimulus, and therefore none of these rules/conditions apply to determine what should be done in this situation. In this case, The Daily Gazette would not be able to reject her request based solely on the policies listed, as nothing listed would apply to this situation. After all, here Ms. Herrera did nothing wrong; only the The Daily Gazette made the mistake.