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- Fri Mar 24, 2017 2:00 pm
#33681
Complete Question Explanation
Resolve the Paradox. The correct answer choice is (E)
Here, Jeneta discusses a difference in how certain people respond to someone else telling them “thank you.” Specifically, she points out that when a salesperson tells a customer “thank you” after completing a sale, the customer typically responds by saying “thank you” back to the salesperson. But when a person tells his or her friend “thank you” for doing the person a favor, the friend always responds by saying “you’re welcome.”
The question stem asks us to explain the discrepancy in these responses, making this a Resolve the Paradox question. We start by noting that we are to explain why the two responses to the expression “thank you” are different. So, we need to identify what causes that difference to occur.
To prephrase, consider that the two scenarios are not exactly the same. One is a business transaction between a salesperson and a customer, while the other is a personal transaction between friends. Also, Jeneta’s comment that the customer says “‘Thank you’ instead of saying ‘You’re welcome’” indicates that the response that needs explaining is the customer’s response to the salesperson. Our prephrase is that the correct answer choice will tell us why the relationship between the customer and the salesperson causes the customer to say “Thank you” rather than “You’re Welcome.”
Answer choice (A): This answer choice makes the discrepancy even more confusing. If the customer feels he is doing the salesperson a favor, then the customer saying “Thank you” makes even less sense.
Answer choice (B): In this case, the answer choice explains why the salesperson says “Thank you” to the customer. But we need an answer choice that explains why the customer says “Thank you” to the salesperson.
Answer choice (C): This answer choice would tend to explain why a salesperson might not say “Thank you” to a customer, but it does not explain the customer’s response to the salesperson.
Answer choice (D): Here, the answer choice could explain why the customer could say “Thank you” without really thinking about it first, but it does not help explain how that habit was formed in the first place.
Answer choice (E): This is the correct answer choice because it tells us how the unique nature of the commercial transaction leads customers to say “Thank you” to the salesperson rather than “You’re welcome.”
Resolve the Paradox. The correct answer choice is (E)
Here, Jeneta discusses a difference in how certain people respond to someone else telling them “thank you.” Specifically, she points out that when a salesperson tells a customer “thank you” after completing a sale, the customer typically responds by saying “thank you” back to the salesperson. But when a person tells his or her friend “thank you” for doing the person a favor, the friend always responds by saying “you’re welcome.”
The question stem asks us to explain the discrepancy in these responses, making this a Resolve the Paradox question. We start by noting that we are to explain why the two responses to the expression “thank you” are different. So, we need to identify what causes that difference to occur.
To prephrase, consider that the two scenarios are not exactly the same. One is a business transaction between a salesperson and a customer, while the other is a personal transaction between friends. Also, Jeneta’s comment that the customer says “‘Thank you’ instead of saying ‘You’re welcome’” indicates that the response that needs explaining is the customer’s response to the salesperson. Our prephrase is that the correct answer choice will tell us why the relationship between the customer and the salesperson causes the customer to say “Thank you” rather than “You’re Welcome.”
Answer choice (A): This answer choice makes the discrepancy even more confusing. If the customer feels he is doing the salesperson a favor, then the customer saying “Thank you” makes even less sense.
Answer choice (B): In this case, the answer choice explains why the salesperson says “Thank you” to the customer. But we need an answer choice that explains why the customer says “Thank you” to the salesperson.
Answer choice (C): This answer choice would tend to explain why a salesperson might not say “Thank you” to a customer, but it does not explain the customer’s response to the salesperson.
Answer choice (D): Here, the answer choice could explain why the customer could say “Thank you” without really thinking about it first, but it does not help explain how that habit was formed in the first place.
Answer choice (E): This is the correct answer choice because it tells us how the unique nature of the commercial transaction leads customers to say “Thank you” to the salesperson rather than “You’re welcome.”