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#36678
Complete Question Explanation

Parallel—Principle. The correct answer choice is (D)

This stimulus deals with the issue of elaborate screensavers, and the pros and cons that might come
with purchase. The benefit of such programs, which produce moving images onto a monitor in order
to prevent long term screen damage, is sometimes outweighed by the detriment, as employees are
often mesmerized by these incredible screensavers when they could be spending their time more
productively:
  • Premise: Employees cannot resist spending time looking at screensavers

    Conclusion: The purchase of elaborate screensavers can end up costing more in time than it
    saves in energy efficiency and monitor damage control.
The stimulus is followed by a Parallel—Principle question, so the correct answer choice will contain
a scenario that reflects the same principle that is at work in the stimulus: Sometimes the benefits
of safety or efficiency measures can be outweighed by the detriments associated with those wellintended
precautionary actions.

Answer choice (A): The stimulus regards investments in precaution, and how such purchases may
result in a net loss, but does not deal with user preferences or getting the most economical package.
This choice has nothing to do with precautionary measures, so it is not the choice that most closely
conforms to the principle in the stimulus.

Answer choice (B): This choice starts out in the right direction, as an energy efficient insulation
system is something of a precautionary investment. But this choice has a happy outcome—long term
savings—whereas the principle in the stimulus deals with situations where the burden may outweigh
the benefit.

Answer choice (C): The stimulus deals with situations in which an investment is made in the interest
of precaution but may end up having greater cost than benefit. This choice reflects no such principle,
so it cannot be the right answer to this Parallel—Principle question.

Answer choice (D): This is the correct answer choice, as it perfectly reflects the principle in the
stimulus. A complicated hotel security system is purchased as a precaution against theft, but these
benefits might be outweighed by the detriments that come with it—namely, the loss of customer
goodwill.

Answer choice (E): Unlike the stimulus, this answer deals with the choice between two different
products, where one is less expensive to purchase but more expensive to repair. This is different from
the stimulus, which is that an investment in prevention can sometimes end up having greater cost
than benefit.
 Tomars
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#38650
Hi there,

I chose A as a guess, but couldn't justify it after spending perhaps too much time on this question. I see the answer is D, but I actually couldn't figure out the meaning of "customer goodwill". Online definitions of customer goodwill or just business explanations of "goodwill" aren't proving to be much helpful.

Is this a reference to customer donations? loyal customers

Thank you!
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 Dave Killoran
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#38654
Hi Tomars,

Good question! In this case "customer goodwill" means the positive feelings customers have towards a business. So, in (D), that complicated system may frustrate customers to such an extent that they are angrier and more upset about that (in total) than they would be in comparison to any losses suffered by theft.

Lots of times business will make gestures to their customers that on the surface might seem like a monetary loss, but the benefits they accrue from the gesture (which is the goodwill from their customers) are thought to outweigh the monetary losses. It's often a branding benefit, such as when a company honors a coupon after it's expired (the store bears the discount loss but makes the customer happy).

Please let me know if that helps. Thanks!
 Tomars
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#38676
That definitely helps in justifying this right answer. Thank you, Dave!

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