- Mon Aug 28, 2023 11:51 am
#102953
Hi JP,
Just to clarify, Powell and Freeman are disagreeing over whether or not private companies are more efficient than public companies rather than why they are more efficient.
Powell points out that the private companies spend 60 percent less per customer than the public companies while offering equal or better service. This is (presumably) a fact and is not disputed by Freeman.
Based on this fact, Powell concludes that the lower amount spent per customer must be due to the private companies being more efficient (meaning that these companies can do the same amount of work using less resources such as time, money, materials, labor, etc.).
Freeman offers a different explanation for why the private companies are able to spend less per customer. According to Freeman, it's not because the private companies are more efficient, but because they can (and do) choose to serve only the "easier" customers that cost less to serve.
Answer B correctly describes this point of disagreement. Powell thinks the reason is the private companies are more efficient, and Freeman thinks that it is just because the private companies select the easier/less costly customers.
Answer E is describing the relationship between the needs of the customer and the cost to serve that customer. (For example, the more waste that a customer needs removed, the more that it costs for the company to remove it.)
This topic is specifically mentioned by Freeman but is not mentioned by Powell. It would be a mistake to assume that Powell would disagree with Freeman on this point. Powell may simply be unaware that the private companies are choosing not to serve the customers with the higher (more costly) waste removal needs.